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At Stepping4Life, we strive to provide the best experience for our users. If you are not satisfied with a product or service, we offer the following refund policy.
1. Eligibility for Refunds
- Digital products (e.g., training programs, courses) may be eligible for a refund within 7 days of purchase, provided they have not been excessively used or downloaded.
- Physical products must be unused, in original packaging, and returned within 30 days of purchase.
- Refunds are not available for services that have been fully delivered (e.g., one-on-one coaching sessions).
2. Refund Process
- To request a refund, email support@stepping4life.com with your order details.
- Once approved, refunds will be processed within 7-14 business days using the original payment method.
3. Non-Refundable Items
- Personalized or customized products.
- Discounted or promotional items.
- Subscription-based services after the trial period has ended.
4. Late or Missing Refunds
If you haven’t received your refund after the stated period, check with your bank or payment provider before contacting us at billing@stepping4life.com.
5. Changes to Refund Policy
Stepping4Life reserves the right to update this policy at any time. Any changes will be communicated on our website.
6. Contact Information
For refund inquiries, reach out to us at refunds@stepping4life.com.